Frequently Asked Questions

General Questions

What is Mirupets?

Mirupets is a US-based online pet store dedicated to providing high-quality pet products at affordable prices. We carefully select products that help keep your pets happy, healthy, and comfortable.

What products do you sell?

We offer a wide range of pet supplies, including:

  • Dog accessories

  • Cat accessories

  • Feeding essentials

  • Grooming products

  • Pet travel accessories

  • Toys

  • Health & care products

  • Everyday pet essentials

Our catalog is continuously expanding with new products.

Where are you located?

Our business is based in the United States.

Business Address:

8375 Sultana Ave Unit 2
Fontana, CA 92335
United States

Orders & Payments

How can I place an order?

Simply browse our store, add your favorite products to your cart, and proceed to our secure checkout. Follow the instructions to complete your purchase.

What payment methods do you accept?

We accept major credit and debit cards, including:

  • Visa

  • Mastercard

  • American Express

  • Discover

Additional payment options may be available during checkout.

Is my payment secure?

Yes. Your payment information is encrypted and processed through secure payment gateways. We never store your payment details.

Can I change or cancel my order?

If your order has not yet been processed, please contact us as soon as possible. Once an order has been shipped, we cannot guarantee changes or cancellations.

Shipping

Where do you ship?

We currently ship only within the United States.

Do you offer international shipping?

No. At this time, we only serve customers located in the United States.

How long does shipping take?

Most orders are delivered within 5–12 business days, depending on your location and product availability.

How much does shipping cost?

Shipping costs are calculated during checkout. We may also offer free shipping promotions on selected products or order values.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can also use our Track Your Order page to check your shipment status.

Returns & Refunds

What is your return policy?

If you're not satisfied with your purchase, you may request a return within the eligible return period outlined in our Refund Policy.

When will I receive my refund?

Approved refunds are typically processed within 5–10 business days after we receive and inspect the returned item.

What if I receive a damaged or incorrect item?

Please contact us within 48 hours of receiving your order. Include your order number and clear photos of the item so we can resolve the issue quickly.

Products

Are your products safe for pets?

Yes. We work with trusted suppliers to provide products designed with pet safety and comfort in mind.

Will the product look exactly like the pictures?

We strive to display products as accurately as possible. However, slight variations in color or appearance may occur due to lighting, screen settings, or manufacturing updates.

How do I choose the correct size?

Each product page includes sizing information whenever applicable. If you're unsure, feel free to contact us before placing your order.

Customer Support

How can I contact Mirupets?

You can reach our support team using the following information:

Email: miruupets@gmail.com

Phone: (636) 324-3273

We aim to respond to all inquiries within 24–48 business hours.

What are your customer support hours?

Monday – Friday
9:00 AM – 6:00 PM (Pacific Time)

Account

Do I need an account to place an order?

No. You can check out as a guest. However, creating an account allows you to track orders, save addresses, and enjoy a faster checkout experience.

I forgot my password. What should I do?

Click the "Forgot Password" link on the login page and follow the instructions to reset your password.

Promotions

Do you offer discounts?

Yes! We regularly run special promotions, seasonal sales, and exclusive offers. Subscribe to our newsletter to stay updated.

Can I use more than one discount code?

Unless otherwise stated, only one promotional code can be used per order.

Didn't Find Your Answer?

We're always happy to help.

If you have any questions that aren't answered here, please contact our customer support team.

Email: miruupets@gmail.com

Phone: (636) 324-3273

We look forward to helping you and your furry friends!

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