Refund Policy

Refund & Return Policy

Last Updated: June 2026

At Mirupets, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order if:

  • The item is unused and in its original condition.

  • The item is returned in its original packaging.

  • You provide proof of purchase or your order number.

Non-Returnable Items

For health, hygiene, and safety reasons, we cannot accept returns for:

  • Used pet products

  • Opened consumable products

  • Gift cards

  • Clearance or final sale items

  • Products damaged due to misuse or normal wear and tear

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

If approved, we will provide a replacement or full refund at no additional cost.

Change of Mind Returns

If you no longer want an item, you may request a return within 30 days of delivery.

Customers are responsible for return shipping costs unless the item was damaged, defective, or shipped incorrectly.

Returned items must be unused and in their original packaging.

Refund Process

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method.

Please allow:

  • 2–5 business days for inspection and processing

  • 5–10 business days for your bank or payment provider to post the refund

Processing times may vary depending on your financial institution.

Order Cancellation

Orders may be canceled within 12 hours of purchase.

Once an order has entered processing or has been shipped, it can no longer be canceled.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card company.

  3. Contact your bank.

If you have completed these steps and still have not received your refund, please contact us.

Refused Deliveries

Orders refused by the customer after shipment may be subject to return shipping and handling fees, which may be deducted from the refund amount.

Contact Us

If you have any questions about returns or refunds, please contact us:

Mirupets

📧 Email: miruupets@gmail.com

📞 Phone: +1 (636) 324-3273

📍 Address:
8375 Sultana Ave Unit 2
Fontana, CA 92335
United States

We are committed to making things right and providing the best possible experience for you and your pets.